CASE MANAGEMENT WITH TRUEACT SUCCESSFUL MULTICHANNEL MANAGEMENT Your customers communicate with you via all channels. trueAct keeps a history of customer requests received via email, chat, social media or letter. Thus, your customers' inquiries are processed reliably, efficiently and in best quality. trueAct supports your service organisation as case management software in processing customer requests. Incoming inquiries are centrally stored as a ticket and immediately assigned to the corresponding customer. This allows you to keep an overview even in multichannel management! No matter whether by email, phone, chat, social media or by post - regardless of the input channel, the requests can be generated, attributed to the appropriate service category and then processed in a structured way. It is also possible to connect trueAct via interface to third party systems such as a CRM system. In this way, each customer can be quickly identified and his history can be recorded. A seamless experience is created for the customer, because no matter which channel he uses to communicate and who takes care of his request, the processing is done centrally with a 360° view of the history. trueAct also features an automatic caller identification (CTI), whereby the system immediately recognises the calling customer and directly shows the agent the data view associated with the customer. Thus, the agent immediately has all relevant information at his disposal. In accordance with the service category, the agent is also provided with knowledge support in the form of templates. Based on your individual requirements, processes, responsibilities and service levels are defined in trueAct and can be monitored by means of reports.
MS SQL, HTML5, JAVA, CSS, Angular, Machine Learning, OLAP-Cube
Text Analytics & NLP, Business Intelligence, Software-as-a-Service (SaaS), Contact Center, Unified Communications
Enable your IT-Service Desk to inform users simply, quickly, and perfectly in case of any IT problem. Inform only the affected users in a pinpointed way about incidents or maintenance. Circular e-mails using the "watering can principle" are a thing of the past with IBI-aws. The primary goal is to send information directly to the screen of the affected user. Provide information over an independent system, which you can still use to inform users even when other systems such as phone, e-mail, intranet, etc. are not available. Many administrators still know and are familiar with the Windows command "net send". The receipt of such messages, however, is dependent on framework conditions, the information capabilities are very limited and it is no longer available in new operating systems. IBI-aws is here to help. It provides the simplicity of "net send" but offers a multitude of options.
Unified Communications, General Infrastructure, General Security
Folding is available for CHF 6 (excl. VAT) per student and teacher / year (CHF 0.50 per month!).
Klapp is a software solution for communication between schools, parents and students. Communication, which today takes place via many different channels (Letters, Round Telephones, Email, Whatsapp / SMS), is brought together in a central channel controlled by the school. Klapp consists of a web portal for schools and a mobile app for parents, students and teachers. Klapp addresses a central problem for schools, but is also 1: 1 applicable for nurseries, clubs and other institutions with child care. Klapp allows parents to stay connected in an app with multiple classes and institutions - even with multiple children.
- 25GB storage - Live Backup - Your Domain - Webmail
Groupware, Unified Communications
Product & Cloud Service: product
Fixed line is no longer just fixed line. You need to make phone calls, collaborate online and be available everywhere. Too complicated? Not with Festnetz+ . Everything you need is included in the user fee: SIP trunk, phone numbers, hosting licenses and support are included. Depending on the level, you will receive inclusive minutes. Not only are we good at making phone calls, but we also offer extensive functions for online collaboration. Use audio and video conferences, chat and much more.
Take advantage of the opportunities offered by digitization in the workplace The ongoing digitization brings with it a lot of new things. The changes in companies are profound and affect not only business models, but also the world of work. Today, thanks to digitalization, the way work is done has changed significantly. Take advantage of the opportunities of digitization in your workplace now.