Contact Center > Providers from Switzerland

Product & Cloud Service: product

BSI CRM

Price:

Depending on project scope

Version:

N/A

Description:

BSI CRM is a comprehensive CRM deployed at all customer interfaces: Sales, Marketing, Multi-Channel Contact Center, Self-Service and Point of Sale. Can be used both as client and mobile: Web, smart phone, tablet. Well-integrated, easy to use and at reasonable cost. The use of open technology (Java/Eclipse) guarantees efficiency, individuality and future security.

Technology:

Java/Eclipse

Categories:

General Sales, General Marketing, Customer Relationship Management (CRM), Sales Management, Contact Center

Link:

https://www.bsi-software.com/crm

Company:

Product & Cloud Service: product

BSI CDP

Price:

Depending on project scope

Version:

N/A

Description:

BSI Banking is our answer for banks to digitize their customer relationships. The industry solution is convincing thanks to its 360° customer view, connection to the core banking system and flexible processes. Our software is perfectly tailored to the regulatory requirements of the banking market. BSI Banking in combination with BSI Studio supports you in the implementation of processes and automated customer journeys so that you can consistently implement the customer focus across all channels. This means greater efficiency and customer satisfaction. So that your customer advisors have time for what's important: excellent advice.

Technology:

Java/Eclipse

Categories:

Customer Relationship Management (CRM), General Sales, Sales Management, General Marketing, Contact Center

Link:

https://www.bsi-software.com/cdp

Company:

Product & Cloud Service: product

BSI CX

Price:

Depending on project scope

Version:

N/A

Description:

Whether marketing, sales or service: digitize your customer relationships and processes with BSI Studio, the marketing automation platform. For individualized customer journeys in an instant and a consistently powerful customer experience. Real marketing automation, real data intelligence, real personalization. Enabling you to accompany your customers and leads throughout their personalized customer journey. So that every customer feels like what he is: unique.

Technology:

Java/Eclipse

Categories:

General Marketing, Sales Management, User Experience Design (UX), Customer Relationship Management (CRM), Contact Center

Link:

https://www.bsi-software.com/cx

Company:

Product & Cloud Service: product

trueAct Case Management Software

Price:

On request

Version:

N/A

Description:

CASE MANAGEMENT WITH TRUEACT SUCCESSFUL MULTICHANNEL MANAGEMENT Your customers communicate with you via all channels. trueAct keeps a history of customer requests received via email, chat, social media or letter. Thus, your customers' inquiries are processed reliably, efficiently and in best quality. trueAct supports your service organisation as case management software in processing customer requests. Incoming inquiries are centrally stored as a ticket and immediately assigned to the corresponding customer. This allows you to keep an overview even in multichannel management! No matter whether by email, phone, chat, social media or by post - regardless of the input channel, the requests can be generated, attributed to the appropriate service category and then processed in a structured way. It is also possible to connect trueAct via interface to third party systems such as a CRM system. In this way, each customer can be quickly identified and his history can be recorded. A seamless experience is created for the customer, because no matter which channel he uses to communicate and who takes care of his request, the processing is done centrally with a 360° view of the history. trueAct also features an automatic caller identification (CTI), whereby the system immediately recognises the calling customer and directly shows the agent the data view associated with the customer. Thus, the agent immediately has all relevant information at his disposal. In accordance with the service category, the agent is also provided with knowledge support in the form of templates. Based on your individual requirements, processes, responsibilities and service levels are defined in trueAct and can be monitored by means of reports.

Technology:

MS SQL, HTML5, JAVA, CSS, Angular, Machine Learning, OLAP-Cube

Categories:

Text Analytics & NLP, Business Intelligence, Software-as-a-Service (SaaS), Contact Center, Unified Communications

Link:

https://www.pidas.com/trueact

Company: