unblu inc.

Unblu helps to develop trusting and value-generating relationships through hybrid engagement solutions.

We help financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools, and innovative in-branch experiences.

Centralbahnplatz 10
4051 Basel
Switzerland

Tel +41 61 511 11 50
https://www.unblu.com

About the label sds eng

Internships, dissertations and apprenticeships show detailhide detail

We offer internships

Contact: Mr. Mirko Tschäni
Tel +41 61 511 11 50
jobs@unblu.com
http://www.unblu.com

Products & Services

Unblu Spark Product & Cloud Service show product detailhide product detail

Version
8
Description
Unblu Spark is our Digital Client Interaction Platform. Unblu’s blend of advanced AI, messaging, video & voice, and visual collaboration promises greater self-service adoption, increases customer satisfaction, improves operational efficiency, and generates additional revenue by reinventing the in-person experience online.

Conversational AI: Robust 24/7 self-service options – with the option to escalate to Live Chat when needed.

- Secure Messenger: Our Secure instant messaging solution helps banks to provide the WhatsApp texting experience whilst remaining compliant. We allow advisors to exchange ideas, information, and documents – while guaranteeing client authentication, data security, and regulatory compliance.

- Video & Voice: this feature allows to provide a fully personalized experience. The prospect/customer will be able to meet the advisor and talk to him in person just as he would in a bank branch.

- Collaboration: The ultimate in remote visual collaboration to better support, advise – and generate additional revenue.

Technology
https://www.unblu.com/de/spark-for-customer-service/
Hosting
in Switzerland
Link:
https://www.unblu.com/en/spark-for-customer-service/
Chatbots Co-Browsing Chat Video VoIP

Unblu Branch Product & Cloud Service show product detailhide product detail

Description
Unblu Branch is an innovative branch solution that allows you to optimize your branch network and remain at the heart of your local community.

With remote agents and advisors able to serve multiple branches, our interactive, on-site solution is (1) cost-effective, (2) profitable, and (3) provides customers with a broader service offering at any location.
Hosting
in Switzerland
Link:
https://www.unblu.com/en/unblu-branch/
Video Online Collaboration

Unblu Meet Product & Cloud Service show product detailhide product detail

Description
A GDPR-compliant Swiss meeting solution that enhances sales success with no downloads and guaranteed high performance. It supports legally binding signatures and KYC processes.
Hosting
in Switzerland
Link:
https://www.unblu.com/en/video-voice/
Video Screen Sharing Co-Browsing VoIP

News

Article

  • Tuesday 10.05.2016

    Putting the e-customer first

     Even today, e-branches still have much room for improvement when it comes to user experience. Service levels vary immensely — especially in the financial services industry. With its live engagement suite, unblu offers the perfect solution. Christian Walter