PIDAS Aktiengesellschaft

CUSTOMER CARE IS OUR PASSION

With consulting offers, IT services and software products we support companies in turning customers into fans by providing excellent service in the digital age! Our focus hereby lies on the three core topics Customer Service, Customer Experience and Automation Technology.

Hochbordstrasse 40
8600 Dübendorf
Schweiz

ccc@pidas.com
http://www.pidas.com

Products

trueAct Case Management Software Product & Cloud Service show product detailhide product detail

Price:
On request
Description:
CASE MANAGEMENT WITH TRUEACT
SUCCESSFUL MULTICHANNEL MANAGEMENT

Your customers communicate with you via all channels. trueAct keeps a history of customer requests received via email, chat, social media or letter. Thus, your customers' inquiries are processed reliably, efficiently and in best quality.

trueAct supports your service organisation as case management software in processing customer requests. Incoming inquiries are centrally stored as a ticket and immediately assigned to the corresponding customer. This allows you to keep an overview even in multichannel management!

No matter whether by email, phone, chat, social media or by post - regardless of the input channel, the requests can be generated, attributed to the appropriate service category and then processed in a structured way. It is also possible to connect trueAct via interface to third party systems such as a CRM system. In this way, each customer can be quickly identified and his history can be recorded.

A seamless experience is created for the customer, because no matter which channel he uses to communicate and who takes care of his request, the processing is done centrally with a 360° view of the history.

trueAct also features an automatic caller identification (CTI), whereby the system immediately recognises the calling customer and directly shows the agent the data view associated with the customer. Thus, the agent immediately has all relevant information at his disposal.

In accordance with the service category, the agent is also provided with knowledge support in the form of templates.

Based on your individual requirements, processes, responsibilities and service levels are defined in trueAct and can be monitored by means of reports.
Technology:
MS SQL, HTML5, JAVA, CSS, Angular, Machine Learning, OLAP-Cube
Hosting:
available in Switzerland
Categories:
Text Analytics & NLP, Business Intelligence, Software-as-a-Service (SaaS), Contact Center, Unified Communications
Link:
http://www.pidas.com/trueact

CORA IT Automat Software enabled Business show product detailhide product detail

Price:
On request. You can purchase CORA in a purchase or rental model.
Description:
CORA - THE REVOLUTION IN IT FIELD SUPPORT
IT LOCKER AND DIGITAL VENDING MACHINE

CORA is an intelligent hardware dispensing system in the form of an automat. No long waiting times for notebooks, desktops, screens, smart phones and accessories of all kinds: CORA makes these available to the affected user quickly and easily via badge, PIN or barcode.

By Wake-On-LAN (WOL) and connection to your software distribution (for example SCCM) notebooks and PCs in the CORA can be continuously updated and, in case of support (software packages, profiles and settings), can be specifically personalised to the user. CORA thus acts as an extended arm of the Service Desk and significantly relieves the Field Support team.
Hosting:
available in Switzerland
Categories:
Business Process Management / Workflow, Automation Technology
Link:
https://www.pidas.com/cora-the-intelligent-it-automat