VAS (Value Applications Server) is a modular, extensible, carrier-grade application platform for innovative telephony service providers. The black-box concept allows effortless integration into existing systems. The multi-client VAS platform is scalable from the smallest system up to a fully-fledged, redundant cluster system. VAS grows in conjunction with increasing customer numbers. This guarantees a cost-effective solution with a short return-on-investment (ROI) time.
Due to the uniqueness of the VAS development system, CTMaker® and the Open Applications Manager (CTOAM) interface, there can be an individual VAS platform for every telecommunications service provider. Down to every single end customer (business customers), individual applications (ACD, IVR, voice portal, etc.) can be created. The unbeatable price/service ratio makes VAS a must for every innovative and creative telephony service provider.
VAS is the only carrier-grade application platform worldwide that offers services which can be tailored individually: not only for clients but also for every single end customer!
Java, CTTalk, Multimedia Technologies
Business Process Management / Workflow,
Product & Cloud Service: product
LUCS is a Contact Center Solution based on the Microsoft Unified Communications, with Microsoft Lync providing the bases for all client-customer interactions. All known modalities like Chat, Audio, Video, Mail and Desktop Sharing are available for the customer. Smooth switching between these media during communication is possible.
With our own algorithm, LUCS has the ability to distribute open calls depending on the availability and qualification of agents. The results are short waiting times and optimum utilization of the capacity.
The Workflow editor allows LUCS to integrate itself easily and direct to existing business processes. The interface and modular structure are user-intuitive, requiring a minimum of training for user competency.
LUCS provides additionally integration into social networks like Facebook, Google+ and more. This allows a direct response to current interactions.
MS Lync, C#, WCF, EF, MVC, MS SQL, WPF, SL, HTML5, JS, CSS, HTML