Luware is a leading provider of customer-specific service platforms, specializing in personalized and collaborative interaction with clients using Microsoft Unified Communications technologies.
We do this by developing, implementing, and maintaining lean customer service solutions based on Microsoft Unified Communications. Thanks to LUCS, the advantages of UC also yield benefits for communications with clients and partners. Our experience and expertise include business processes in customer service, Microsoft UC technology, product development, project management, and software engineering.
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LUCS is a Contact Center Solution based on the Microsoft Unified Communications, with Microsoft Lync providing the bases for all client-customer interactions. All known modalities like Chat, Audio, Video, Mail and Desktop Sharing are available for the customer. Smooth switching between these media during communication is possible.
With our own algorithm, LUCS has the ability to distribute open calls depending on the availability and qualification of agents. The results are short waiting times and optimum utilization of the capacity.
The Workflow editor allows LUCS to integrate itself easily and direct to existing business processes. The interface and modular structure are user-intuitive, requiring a minimum of training for user competency.
LUCS provides additionally integration into social networks like Facebook, Google+ and more. This allows a direct response to current interactions.
MS Lync, C#, WCF, EF, MVC, MS SQL, WPF, SL, HTML5, JS, CSS, HTML