Appway Sphere 2016, Appway's annual conference for customers and partners, was held on September 20-21 in Zurich, attracting more than 400 professionals from the technology and financial services industries. The itinerary featured two days of seminars, product demos, and workshops, which explored how financial institutions can harness technology to attract customers and improve business processes in the Digital Age.
Appway also announced that it will release a conversational onboarding solution, which allows clients to open a new bank account with the guidance of a chatbot, and guarantees full compliance with FINMA regulations.
With the upcoming major release of Appway 7, Appway revealed that financial firms will be able to offer onboarding processes through outside channels, including messaging applications like Facebook Messenger and Whatsapp, without extending existing business logic.
“We see conversational interfaces as a natural evolution of self-service offerings in the financial services,” according to Appway CEO, Hans Peter Wolf. “Customers have shown that they want a simplified service on channels that they frequently use. Not only will financial firms be able to engage with customers where they already are, these advancements also open the door for firms to offer onboarding via channels that will exist in the future.”
Highlights from Appway Sphere 2016
- Representatives from Appway clients like AXA Winterthur, Bank of China Intl., Bessemer Trust and Credit Suisse, shared experiences from their firms' digital journeys
- Best Practice presentations from various Appway partners like Swisscom, Capco, Deloitte, eSignLive, ipt, GFT, Fincons, and Wintech
- Duncan Jones, Vice President and Principle Analyst of Forrester Research, provided insights into delivering customer-centric software
- Attendees experienced exclusive demos of Appway's upcoming major product release, Appway 7
- Limbic Life presented a full-body virtual reality experience during the networking dinner from celebrity chef, Sandro Zinggeler of FoodArt